Privacy Notice

Purpose and aims

Anzchem Pty Ltd and its related companies (ANZCHEM, we, us, our) recognise the importance of your privacy and we are committed to protecting the personal information which we hold.

We are bound by a range of privacy laws including applicable privacy principles under the Privacy Act 1988 (Act) in Australia and the Privacy Act 1993 in New Zealand.  

This General Privacy Policy (Policy) describes how we manage personal information and safeguard the privacy of people who are not our current or former employees (you, person, people).

In Australia, “personal information” has the meaning set out in the Act. This Policy is also designed to notify you of the types of surveillance that are carried out on our premises or otherwise in relation to the provision of your services to ANZCHEM.  

If you are a current or former employee of ANZCHEM whether on a full-time, part-time or casual basis, the ANZCHEM Employee Privacy Policy applies to the collection, use and disclosure of your personal information where it is directly related to your employment relationship with us.  If we collect, use or disclose your personal information for a purpose that is not directly related to our employment relationship with you, this Policy will apply. Please see the ANZCHEM Intranet or contact ANZCHEM’s Human Resources department for details.

If you engage workers to provide services to ANZCHEM, you must ensure that they are made aware of this policy.

This Policy may be reviewed, varied, added to or withdrawn by ANZCHEM at any time, at our absolute discretion. This Policy, and any amendments to it, does not form part of your employment contract or agreement or your independent contractor agreement (as the case may be).

Collecting personal information about you

We will only collect personal information when it is reasonably necessary for us to perform our functions or as otherwise authorised by law. The kinds of personal information we collect from you will depend on the circumstances in which the information is collected and your relationship with us, including the type of products and services we provide to, or acquire from, you. It may include, for example, the following information:

  • your name, contact details (including postal address, email and phone number), identification information (including date of birth) , enquiry/complaint details and details of your dealings with us;
  • information you give to us when you request a product or service from us or enter one of our competitions or surveys;
  • biometric information, such as a scan of your finger, if you are on one of our sites;
  • location information;
  • information you give us when you provide a product or service to us;
  • credit related information necessary to assess applications for credit and personal guarantees;
  • records of communications between us and you (including monitoring and recording of telephone, email and online communications for quality and record-keeping purposes);
  • if you have or had one of our products, information you have provided about the use of that product or your opinions about that product; and
  • if you applied for a position with us and were unsuccessful, information about your qualifications, experience, character and screening checks (including health, reference, background, directorship, financial probity, identity, eligibility to work, vocational suitability and criminal record checks).

We will not collect sensitive information from you (including biometric information) unless it is required for one or more of our functions or activities and you have provided your consent, or we are required to collect this information by law.

We may collect personal information about you in a number of ways, including:

  • from you directly; and
  • from third parties including related companies, credit reporting agencies , your agents or representatives, publicly available sources of information and the parties with whom we exchange information as described here.

If you apply for a position with us, we may collect your personal information from third parties such as recruitment service providers, referees, former employers, educational institutions and, if appropriate, health and psychometric testing providers and police. We may use that personal information to assess suitability for positions with ANZCHEM and to make contact about relevant positions.

If you are a contractor (or person engaged by a contractor) working at a ANZCHEM workplace, we may collect and use biometric information such as a scan of your finger and location data. The information collected will be in accordance with this Policy and will be used for time recording, attendance and payroll purposes. All biometric information will be collected through the secure Kronos system, which is electronically encrypted and to which access is strictly limited to staff whose tasks require access. All biometric information is securely destroyed upon termination of a contractor’s engagement with ANZCHEM.

ANZCHEM also uses location tracking technology to ensure the safety and security of contractors, and to assist it to comply with its legal obligations. All location data will be collected through geo location service such as mobile phones, laptops and in car devices and you may be required to turn on location services while performing your contracted services.

If you visit a ANZCHEM site, surveillance cameras are used in strategically located internal and external areas of the workplace to improve and monitor the safety and security of ANZCHEM staff, contractors, property and resources and to monitor and investigate compliance with legal requirements and ANZCHEM policies.

For new contractors, location tracking and camera surveillance will start from the date they start providing services to ANZCHEM, and will be undertaken continuously and on an ongoing  basis.

The information will be collected in accordance with this Policy where it relates to the provision of your services to ANZCHEM, and will be used for payroll, superannuation, health and safety, security, administration, insurance (including Workcover or WorkSafe), contact and staff management purposes. Images may also be used in connection with legal proceedings.  

If you use a ANZCHEM website (e.g. we may use cookies to collect information such as the pages you visit or the information you request.

You may elect not identify yourself, or to use a pseudonym, when engaging with us. However, if we are unable to collect your personal information  we may not be able to provide products or services to you, or otherwise interact with you, effectively or at all.

Using & disclosing your personal information

To the extent permitted by law, we may use or disclose surveillance records and your personal information for the purposes for which we collected it, to provide you with or improve our products or services,  to provide you with information about products and services offered or distributed by us, for other purposes to which you have consented, or as otherwise permitted or required by law.

To the extent permitted by law, we may use surveillance records and contractors’ personal information for payroll, superannuation, health and safety, security, administration, insurance (including Workcover or WorkSafe), contact and staff management purposes. Some of that information we are required to collect under the Fair Work Act, the Taxation Administration Act, the Income Tax Assessment Act, the Superannuation Industry (Supervision) Act, the Work Health and Safety Act and any other relevant laws. In extreme circumstances we may need to restrict an individual’s access to the workplace or take disciplinary action.

We may disclose surveillance records and your personal information to:

  • providers of mail house, credit reporting agencies, debt collection, legal advisory, accounting, insurance, auditors, business consulting, banking, payroll, surveillance, archiving, delivery, training, security, data processing and other services, including such parties based overseas;
  • your representatives including your legal advisers and unions;
  • if you apply for a position with us, providers of recruitment, health and psychometric testing services and your educational institutions, referees and former employers;
  • parties involved in a purchase or prospective purchase of any part of our business;
  • third parties which you allow us to exchange your personal information with.

Information processed by these third parties may include sensitive information. We require these third parties to handle any  personal information strictly in accordance with the  Act

When we no longer require personal information for any of the purposes for which it was collected we will, subject to any on-going legal requirements to retain it, take reasonable steps to destroy or de-identify it.

The use, collection and disclosure of your information described above may involve us disclosing your personal information to third parties in countries including Australia, New Zealand, Singapore, Germany and the United Kingdom and any other countries where we have related body corporates. Where we disclose your personal information to third parties in countries outside the country in which your personal information was originally collected (originating country), we are often subject to specific cross-border disclosure privacy requirements which are designed to provide substantially similar privacy protections as those provided by the originating country.

Protecting your personal information

We will take reasonable steps to protect personal information from misuse, interference, loss and from unauthorised access, modification and disclosure as required by law.  

Access to your personal information

You can request access to personal information that we hold about you by contacting the ANZCHEM Consumer Information Centre using the contact details listed below. We will respond to requests for access within a reasonable period after the request is made. Requests for a large amount of information, or information which is not currently in use may require further time before a response can be given. You may be required to pay a reasonable charge to access your personal information. We may refuse to give you access to your personal information where we are permitted to do so by law.

If you request us to do so we will take such steps as are reasonable in the circumstances to amend any personal information about you held by us which is inaccurate, incomplete or out of date.  We will respond to your request within a reasonable period after the request is made. If we disagree with you about the accuracy, completeness or currency of a record of your personal information held by us, and if you ask us to record your request, we will take reasonable steps to associate a statement to that effect with the relevant record.

Changes to our Privacy Policy

From time to time it may be necessary for us to change this Policy. We will notify any changes by posting an amended version on our website.

Who to contact

If we become aware of any concerns or problems with information held by us, we will take these issues seriously and work to address them. If you would like to access personal information that we hold about you, or have a question or complaint, please contact us at

ANZCHEM Head Office
1 Braidwood Street
Strathfield South NSW 2136
Phone: 02 9475 2200
Email: [email protected]


In the case of complaints, ANZCHEM will endeavour to respond as soon as possible, within 14 working days, to let you know who is responsible for managing your query. ANZCHEM will try to resolve the complaint within 30 working days. When this is not possible ANZCHEM will contact you to provide an estimate of how long it will take to handle the complaint.

If you have not received a response from ANZCHEM within a reasonable time or are dissatisfied with the response, you may bring your complaint to the Privacy Commissioner using the contact details below:

Office of the Australian Information Commissioner

GPO Box 5218

Sydney NSW 2001

[email protected]




Last Modified: October 2022